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The pizza case
A sequential investigation of one pizzeria evening, not a copy of the product reference. Process Mining uses the order event log. Task Mining uses the desk UI log.
Process Mining
Pizza orders
A pizzeria event log: 36 orders, delivery versus pickup, and the wait between kitchen and handoff.
Task Mining
Order desk
The same pizzeria, from the operator desk: CRM, payment ERP, kitchen display, delivery console, and a copy/paste between systems.
Button names, mapping fields, and error messages are in Docs. This case stays on the pizza evening.